Terms & Conditions
Privacy and Data Protection
Privacy & Data Protection (GDPR Compliance)
1. Introduction
Ladies in Lace ("we," "us," "our") values your privacy and is committed to protecting your personal data. This Privacy & Data Protection Clause explains how we collect, use, store, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
By using our services, you acknowledge and consent to the collection and processing of your data as outlined below.
2. What Data We Collect
We collect and process the following types of personal data:
-
General Personal Data: Name, email address, phone number, postal address, payment details, and booking information.
-
Sensitive Personal Data (Explicit Consent Required): Dietary preferences, health conditions (if disclosed for accessibility or safety reasons), and emergency contact details.
3. How We Use Your Data
We use your data for the following purposes:
-
To process retreat bookings and payments.
-
To communicate important information about your retreat.
-
To personalise your retreat experience, including dietary or accessibility needs.
-
To comply with legal obligations (e.g., tax regulations, health and safety).
-
To send you newsletters, promotions, or event updates (only with your consent).
4. Legal Basis for Processing Your Data
We process your data based on the following legal grounds:
-
Contractual Necessity: To fulfill your retreat booking and provide our services.
-
Legitimate Interest: To improve our services and customer experience.
-
Explicit Consent: For processing sensitive personal data (e.g., dietary or health information) and for sending marketing communications.
You have the right to withdraw your consent at any time.
5. How We Store & Protect Your Data
We implement appropriate security measures to protect your data, including encryption, password protection, and secure third-party platforms. Your data is stored securely and only accessed by authorised personnel.
6. Who We Share Your Data With
We only share your data with third parties when necessary for the delivery of our services, including:
-
Payment Processors (to handle bookings).
-
Accommodation & Catering Providers (to accommodate dietary and accessibility needs).
-
Email & Marketing Services (only if you opt into marketing communications).
We do not sell, rent, or trade your personal data.
7. Data Retention
We retain your data only as long as necessary to fulfill our services and comply with legal obligations. General personal data is kept for up to 5 years, and sensitive data is deleted immediately after the retreat concludes unless you request otherwise.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
-
Right to Access – Request a copy of your data.
-
Right to Rectification – Correct any inaccurate data.
-
Right to Erasure ("Right to be Forgotten") – Request deletion of your data.
-
Right to Restriction of Processing – Limit how we use your data.
-
Right to Data Portability – Request transfer of your data to another service.
-
Right to Object – Object to processing based on legitimate interest or for direct marketing.
To exercise your rights, contact us at hello@ladieswholit.co.uk.
9. Consent for Processing Sensitive Data
By providing dietary or health information, you explicitly consent to us processing this data for the purposes of ensuring your safety and comfort during our retreats. You may withdraw consent at any time, but this may affect our ability to provide certain accommodations.
10. Contact & Complaints
If you have any concerns or wish to exercise your rights, please contact us at:
📧 ladiesinlaceatl@gmail.com
If you believe we have not handled your data correctly, you have the right to file a complaint with the relevant data protection authority in your country.
RETREAT TERMS & CONDITIONS
Retreat Terms & Conditions
-
Booking and Payment
-
Registration for the retreat is confirmed upon receipt of deposit.
-
Deposits are non-refundable.
-
Payment must be made by the specified deadline to secure your place at the retreat.
-
We accept payment via Stripe.
-
All payments shall be made in U.S. dollars. Payments made in any other currency may be subject to currency conversion fees.
-
Cancellation and Refunds
-
Cancellations can be made up to three months before the retreat start date will receive a full refund minus any applicable transaction fees and deposit.
-
Cancellations made after 3 month date are non-refundable.
-
Refunds will be processed within 10 days of receiving the cancellation request.
-
A £500 deposit is required per person to secure you spot. The full balance can be paid in installments, and the final balance must be paid 30 days before departure.
-
If full payment is not paid by the date specified, the balance paid up until this point will not be refunded.
-
In the event that a customer is not entirely satisfied with the retreat, they may request a deposit refund within seven days of the retreat's conclusion. Requests submitted after this period shall not be entertained.
-
We are not responsible for cancelled, delayed, or missed flights, and no refunds will be issued in relation to travel disruptions caused by airlines, airports, or personal circumstances. Participants are strongly encouraged to purchase comprehensive travel insurance.
-
Deposit Non-Transferable Policy
Please note that deposits paid for one retreat are non-transferable and cannot be moved or applied to future trips. Should you wish to attend a different retreat, a new booking will need to be made, and a new deposit must be paid. Deposits are final and non-refundable, as stated in our cancellation policy. -
Non-Responsive Bookings
If a participant fails to respond to communication and does not make payment by the specified deadlines, their place at the retreat may be forfeited at the discretion of the organiser. In such cases, no refund will be issued, including the deposit. It is the participant’s responsibility to ensure timely communication and payment in accordance with the retreat schedule. The organiser reserves the right to offer the space to another guest if communication is not received within a reasonable period. -
Cancellation by Us
-
We reserve the right to cancel the retreat in the following circumstances:
-
Insufficient Participants: If the minimum number of participants required to run the retreat is not met.
-
Force Majeure: Circumstances beyond our reasonable control, including but not limited to natural disasters (e.g., wildfires, floods), pandemics, civil unrest, extreme weather events, or government-imposed travel restrictions.
-
Other Reasons: In rare cases, we may need to cancel the retreat due to unforeseen circumstances such as staff illness or venue-related issues.
If we cancel the retreat:
-
We will notify you as soon as possible.
-
You will be offered a full refund of all payments made for the retreat.
-
Alternatively, you may choose to transfer your payment to a future retreat, subject to availability.
Please note: We cannot be held liable for any additional expenses, such as flight costs, accommodation outside of the retreat, or loss of income due to a cancellation. We recommend securing flexible travel options and appropriate insurance to protect against such risks.
-
Participant Responsibilities
-
Participants are responsible for booking and funding their own travel to and from the retreat location.
-
Participants must inform the organisers of any medical conditions, allergies, or dietary restrictions prior to the retreat.
-
Participants are expected to adhere to the schedule and guidelines provided by the retreat organisers.
-
Any damage to property caused by participants will be the responsibility of the individual(s) involved.
-
Health and Safety
-
Participants are required to comply with all health and safety measures implemented by the retreat organisers.
-
Participants are required to travel with insurance and are responsible for securing their own coverage, if the retreat is outside of their home country.
-
The retreat organisers are not liable for any injuries, illnesses, or accidents that occur during the retreat, except where caused by negligence on our part.
-
Changes to Itinerary
-
The retreat organisers reserve the right to make changes to the itinerary, activities, or accommodations due to unforeseen circumstances or factors beyond our control.
-
Participants will be notified of any significant changes to the retreat schedule as soon as possible.
-
Liability Waiver
-
Participants acknowledge and accept any inherent risks associated with participating in the retreat activities.
-
The retreat organisers, including their employees, agents, and affiliates, shall not be held liable for any loss, injury, damage, or expense incurred during the retreat, except where caused by our negligence.
-
Photography and Media
-
Participants must let us know if they consent to the use of their likeness in photographs, videos, or promotional materials related to the retreat.
-
Any photographs or videos taken during the retreat may be used for promotional purposes by the organisers.
-
Privacy Policy
-
Participant information collected during the registration process will be used solely for the purpose of organising and administering the retreat.
-
We are committed to protecting the privacy of our participants and will not disclose personal information to third parties without consent, except as required by law.
-
More information here.
-
Governing Law
-
These terms and conditions shall be governed by and construed in accordance with the laws of the United States.
-
Any disputes arising from or related to the retreat shall be resolved through arbitration in The United States.
-
​
We reserve the right to amend these Terms and Conditions from time to time. Any changes will be posted on our website.
​
By registering for the retreat, participants acknowledge that they have read, understood, and agreed to abide by these terms and conditions.
​
If you have any questions or concerns regarding these terms and conditions, please contact us at ladiesinlaceatl@gmail.com
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
ZELLE